The Indelible Importance of Illegibility
Patrick Atwater, innovation program manager at the Metropolitan Water District of Southern California, argues that protocols exist simultaneously as documented formalisms and undocumented implicit norms, using case studies from a neighborhood park, bridge/infrastructure permitting, and track-2 diplomacy to illustrate this gap. He proposes practical strategies for navigating illegible terrain—black-boxing unknowns, cultivating domain-expert practitioners as guides, and lightweight fieldwork logging (e.g., a 'protocol watching' Notion database)—and shares a real example of a water utility valve project where jurisdictional coordination revealed pseudo-official knowledge and unwritten norms.
Patrick Atwater
